Lighting SouthWest Shipping Policies

Lighting SouthWest is dedicated to providing lighting products 24 hours a day 365 days a year. Our website makes it easy to navigate/search through the vast number of products available. All it takes is a few clicks of the mouse to purchase once a selection is made.  Customer service lines are open from 7:00 am to 3:00 pm MST. Our goal is great customer service everyday all day with the most knowledgeable staff in the industry on your commercial exterior and interior lighting applications.

Shipping Rates

Lighting SouthWest offers free shipping on all orders over $200 anywhere in the United States. For orders that do not meet the minimum amount, Lighting SouthWest will charge a flat shipping rate Lead times are never guaranteed. We have the lowest freight prices in the industry.  Any other charges incurred up and beyond basic services of a carrier that Lighting SouthWest incurred for added services from a freight carrier will be billed directly to the client (i.e. inside delivery, liftgate services, etc.) If the client changes freight destination at any point after the original order is placed a re-consignment fee will be charged to said client. Shipping charges are calculated on the actual weight of your shipment and the type of shipping service required. Your total shipping cost will be estimated and displayed during the checkout process if you choose our carrier option. Actual shipping costs may vary.

NOTE: SHIPPING ESTIMATES ARE ONLY ESTIMATES AND SHIPPING TIMES MAY VARY.

Pricing & Specifications 

All prices shown on the Lighting SouthWest’s website are the cost to you in US funds. Please note that these costs do not include freight or any applicable federal, state, and local taxes. The purchaser shall pay all such costs and taxes if applicable. Prices, products, options, and specifications are subject to change without notice.

Payment Terms 

Lighting SouthWest is set up to accept electronic payments. We accept PayPal, Master Card, Discover, Visa, and American Express through our secure checkout process.

Freight Damage 

All shipments must be fully inspected before accepting goods from the freight transportation company. Make sure each itemized article is received as per the original bill of lading and our order confirmation. Any shortage, damage, or suspected damage must be written on the delivery receipt and given to the driver.

Returns 

If you are not satisfied with a product, contact us within 30 days of receipt to properly handle your return. Please review the return policy or contact us at (888) 754-9006 for more information.

Warranties 

These products shall be free from defects in materials and workmanship under the manufactures normal use and service guidelines. Lighting SouthWest in no event shall be liable under any circumstances, for consequential or incidental damages, including but not limited to, loss of use, loss of business, profits, or labor costs resulting in the use of or inability to use products purchased from Lighting SouthWest.