Lighting SouthWest Shipping Policies

Lighting SouthWest is dedicated to providing lighting products 24 hours a day, 365 days a year. Our website makes it easy to search and browse a wide selection of available products. Once a selection is made, it only takes a few clicks to complete your purchase.

Customer service lines are open from 7:00 AM to 3:00 PM MST. Our goal is to provide great customer service every day, with knowledgeable staff ready to help with commercial exterior and interior lighting applications.

Shipping Rates

Lighting SouthWest offers free shipping on all orders over $200 anywhere in the United States. For orders that do not meet the minimum amount, Lighting SouthWest will charge a flat shipping rate. Lead times are never guaranteed.

We work to provide some of the lowest freight prices in the industry. Any additional charges beyond basic carrier services that Lighting SouthWest incurs will be billed directly to the client. These may include inside delivery, liftgate services, or other added freight services.

If the client changes the freight destination after the original order is placed, a re-consignment fee will be charged to the client. Shipping charges are calculated based on the actual weight of the shipment and the type of shipping service required. Your total shipping cost will be estimated and displayed during checkout if you choose our carrier option. Actual shipping costs may vary.

Note: Shipping Estimates Are Only Estimates and Shipping Times May Vary

Pricing & Specifications

All prices shown on the Lighting SouthWest website are listed in U.S. dollars. Prices do not include freight or any applicable federal, state, or local taxes. The purchaser is responsible for all such costs and taxes, if applicable. Prices, products, options, and specifications are subject to change without notice.

Payment Terms

Lighting SouthWest accepts electronic payments through our secure checkout process. We accept PayPal, MasterCard, Discover, Visa, and American Express.

Freight Damage

All shipments must be fully inspected before accepting goods from the freight transportation company. Please make sure each itemized article is received according to the original bill of lading and order confirmation. Any shortage, damage, or suspected damage must be written on the delivery receipt and given to the driver.

Returns

If you are not satisfied with a product, please contact us within 30 days of receipt so we can properly handle your return. Please review the return policy or contact us at (888) 754-9006 for more information.

Warranties

Products shall be free from defects in materials and workmanship under the manufacturer’s normal use and service guidelines. Lighting SouthWest shall not be liable under any circumstances for consequential or incidental damages, including but not limited to loss of use, loss of business, profits, or labor costs resulting from the use of, or inability to use, products purchased from Lighting SouthWest.