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Lighting SouthWest Shipping Policies

Lighting SouthWest is dedicated to providing lighting products 24 hours a day 365 days a year. Our website makes it easy to navigate/search through the vast number of products available. All it takes is a few clicks of the mouse to purchase once a selection is made.  Customer service lines are open from 7:00 am to 3:00 pm Arizona Time. Our goal is great customer service everyday all day with the most knowledgeable staff in the industry on your commercial and industrial lighting applications.

Pricing & Specifications 
All prices shown on the Lighting SouthWest’s website are the cost to you in US funds. Please note these cost do not include freight or any applicable federal, state, and local taxes. The purchaser shall pay all such costs and taxes if applicable. Prices, products, options and specifications are subject to change without notice.

Payment Terms 
LightingSouthwest is set up for electronic payment. We accept PayPal, Master Card, Discover, Visa, and American Express.

Shipping Charges
NOTE SHIPPING ESTIMATES ARE ONLY ESTIMATES SHIPPING TIMES MAY VARY.
Lead times are never guaranteed.
We have the lowest freight prices in the industry.  Any other charges incurred up and beyond basic services of a carrier that Lighting SouthWest incurred for added services from a freight carrier will be billed direct to client (i.e. inside delivery, lift gate services, etc.) If client changes freight destination at any point after original order is placed a re consignment fee will be charge to said client. Shipping charges are calculated on actual weight of your shipment and the type of shipping service required. Your total shipping cost will be estimated and displayed during the checkout process, if you choose our carrier option. Actual shipping costs may vary.

Freight Damage 
All shipments must be fully inspected before accepting goods from the freight transportation company. Make sure each itemized article is received as per original bill of lading and our order confirmation. Any shortage, damage or suspected damage must be written on the delivery receipt and given to the driver.
Returns and Warranties 

If you are not satisfied with a product, contact us within 30 days of receipt. A standard return will be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition. Returns are subject to a 25% restocking cost were applicable. Products that are non returnable are light poles (once poles are ordered they cannot be cancelled), architectural fixtures, previously installed fixtures and custom lighting fixtures. (ie. any fixture changed from original bare fixture specification, photo sensor, cord and plug for example)

Before returning product, call (888) 754-9006 for a Return Goods Authorization (RGA; also known as RPA or RMA). You may also submit an RGA Request online. No returns will be accepted by Lighting SouthWest without this prior authorization. Lighting SouthWest inspects all returns and reserves the right to refuse credits on products that are damaged, misused or non-resalable.

All products are warranted for (5) year’s. These products shall be free from defects in materials and workmanship under the manufactures normal use and service guidelines. Lighting SouthWest in no event shall be liable under any circumstances, for consequential or incidental damages, including but not limited to, loss of use, loss of business, profits or labor costs resulting in the use of or inability to use products purchased from Lighting SouthWest.